I just got off the phone to Sky and they agree with @Kate8. We all need to call and report the issues when they happen, then they might do something.
The outcome from my call was an Openreach engineer will contact me within 72 hours… so we will see!
Sky too, Woolstone Road.
Down for 20 mins Sat evening.
45 mins yesterday early eve.
20 mins at half 10 this morning.
Apparently, according to the person I spoke to there yesterday, there are no problems. It may be a BT engineer working on the lines, which they Apparently don’t tell sky about. I’m sceptical.
Hi. Another suffering Sky customer - currently in Costa. Has the problem been sorted - love in Bird in Hand Mews area?
Mine went off about 10.30 too. There are Openreach engineers working at the cabinet on Waldenshaw Rd - not sure if that’s related but hopefully things will improve…
Mine’s been fine this morning… fingers crossed!
We all need to call and report the issues when they happen, then they might do something.
Yes it does seem to be the only way. I tried contacting Openreach on Twitter and they said “If there’s an issue in a wide area then this would be flagged up to us by residents/businesses reporting faults to their providers, as we’d have an accurate number of customers affected.” So we all just have to keep reporting it if it happens again.
Also been having problems just off Honor Oak Park. Was out for quite a while last night, not noticed any downtime today though since 9am.
My internet went again at 16:22! I’m going to call them again I guess…!
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Back again after an hour… another Openreach engineer is coming tomorrow and hopefully will look at more than just my phone socket!
I’ve had issues with Sky ADSL over the last few days. I’ve been somewhat sucsessful with the MySky app in running the diagnostics and it resetting something in the exchange.
Tonight it has dropped again, but I cannot get it back up and running with the diagnostics with the app.
It looks like there is a fault in the exchange. I am on Devonshire RD, and the cabinet I am connected to is the one on the junction of tyson road.
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Ours went last night too - will report it to Sky
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Ours was down pretty much all night until around 06.30 to is morning. Openreach engineer with us at the moment.
So is it a backbone issue (Openreach) or Sky? I’m confused - seems like everyone with issues has Sky at consumer level, do Openreach cabinets service all providers - maybe not otherwise others like BT would also have issues? I was thinking of tagging the topic title with [Sky Broadband] but will hold off if it’s not isolated to them
My understanding is that Openreach has the monopoly on connecting/running the boxes, cables etc - a bit like Transco (now National Grid) did for the gas companies. Virgin’s an exception as they have their own wiring. So if it looks like a problem outside your property it’s more likely that Sky or whoever will get Openreach involved. For us at least, the jury’s still out on precisely where the fault lies.
Yes I get that, in the same way your gas comes through the same pipe via one wholesaler but your consumer brand sells it to you and handles all the retail client facing comms.
So my question was do Openreach have Sky cabinets and BT cabinets or does all BT and Sky go through one. The issue here seems limited only to Sky customers (and yes Virgin have their own cable network so are exempt)
BT and Sky etc go through the same cabinets.
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With the exception of Virgin, they all go through the same cabinets and physical infrastructure until the traffic streams are split out to each ISPs Point-of-Presence (POP) at which point it is upto the ISP to handle the traffic (routing, billing, peering etc…). The POP is in a data centre somewhere, likely co-located with the BT Openreach stuff, but often in a locked cage so other engineers cannot physically access each other’s servers.
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Right so that would imply it’s a POP issue with Sky’s kit, so why are Openreach trying to fix it on site? I’m just curious, just my nature to debug things 
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Configuration of one part relies on configuration of the other, there may be more than one fault, or one company just wants to blame the other!
Clearly Sky is the commonality here though 
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Update: following a long series of tests and adjustments so that we’re back up and running, it’s looking likely that the wider problems are a Sky issue centred around cabinet 15.
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