Sky Broadband problems this week?

Local Services
#21

And ours just dropped for a minute or two - back now but not sure if it’ll go again.

#22

How’s everyone’s connection this morning? Ours has just gone down again…

#23

Arh same post at same time! Although ours not back up yet

#24

Is everyone near Bird in Hand passage or further afield?

#25

We’re off Woolstone Road

#26

Our sky broadband just went down for 10 minutes at the same time as yours. We are on Acorn Way so near Sydenham. I’m on the phone to them now

#27

Oh that’s the other side of the railway - so it must be quite a big area affected!

#28

Thanks - I think the only solution is for us all to call Sky whenever it happens. I have been calling 03337592361

#29

I heard about an issue on Levendale road caused by engineering work. Close to there?

#30

I am on the other side of the railway from Levendale Road, off Bird in Hand Passage.

#31

sorry, wrong person. I meant to address to @annmarie

#32

Yeah we’re the next street so that would be consistent. I can’t get through to anyone at Sky they keep pushing me to online help which is very frustrating.

#33

I can’t get through to anyone at Sky they keep pushing me to online help which is very frustrating.

What number are you calling? I got the number 03337592361 after I ran through troubleshooting via the “my Sky” app. The numbers I found online just kept pushing me back to the website too…

#34

I can confirm I got through to a real person using that 361 number. Just kept saying “no” to the autobot asking if i wanted to go online.
Annoyingly my internet turned back on so the call switched to wifi call then I got disconnected when talking to them when it decided to cut out again! I’m on hold again now (on my reliable 4G!).

#35

Yeah mine went down too last night and has been rubbish on and off all week. I’m also down Bird in Hand Passage and just on rubbish non fibre (NOW broadband) so it’s definitely something at some local hub.

#36

Yep! Our Now TV broadband has literally just packed in! My poor girlfriend has had to go into her work’s office, as unable to WFH. We’re in Devonshire Road.

#37

Yes! I have Sky Broadband and been having issues for about four / five days. Got notifications on my TV to say not connected properly, laptop keeps dropping signal, kitchen lost all signal and when WiFi drops on my phone only getting 3G not 4G. sky saying there are no issues…

#38

We’ve lost ours again for the past hour. Disappointing to hear that Openreach aren’t doing the obvious thing and checking the external connections. We are talking to Sky and explaining (again) that this is a wider problem.

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#39

I’m a bit further down from you - SE23 2AB so it feels like it’s a large area that’s being impacted

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#40

We’re back up - for now.

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