I can’t find anything on Lewisham’s web site about this except
“Subscription and renewal for garden waste has been postponed.
If you are already subscribed your bins will continue to be collected as normal.”
But it hasn’t been collected as normal today. I managed to get through to the Town Hall switchboard who told me that the service is still being provided as far as they know. I’m not complaining - just trying to find out what’s happening. I know garden waste collection has been suspended in many parts of the country.
The street had a collection today (Friday) instead, one day late. I don’t know the reason. Wednesday is our normal day, Thursdays after a Bank Holiday.
It’s rare to have a seamless functional transaction with the Council, and this wasn’t an exception to the rule. I reported the missing collection on the website - filled an online form and submitted it. A message popped up telling me I would not receive an email because they don’t have my email address. They do have my email address: 1) I just gave it to them when I filled the online form and 2) they send the garden waste service annual renewal by email.
I regularly get the reply we don’t have your email. Somehow isn’t filed under primary email in their system even though I use it to log into the system and as you say get bills and other communication through it. Even if I now write my email into text when record a missed collection I still don’t get an email and also cant update to change my primary email. Somewhere there is a fault in the system. But good news they still picked up the missed collection!
Monday was a Bank Holiday, so the normal pick-up day of Wednesday moves to Thursday, but there was no pick-up Thursday. But the street had a pick-up on Friday.
Perhaps the coding is done by local kids for their GCSE projects or by volunteers from the Forest Hill Society - actually on second thoughts if it was the latter it would probably have been tested and would work.
For the 5th week in a row our garden bin hasn’t been emptied on bin day. Admittedly, there’s not much waste in the bin aside from several bunches of (now very desiccated and decaying) cut flowers. And there not really any grass cuttings at this time of year. But there’s definitely some waste.
Has anyone else not had their brown bin emptied over the last few weeks or had anything from Lewisham to say collections are suspended (as they were in the early part of lockdown)? I will also double check with them that our subscription is up to date. I did renew it in July but it may have gone astray.
Ours has been regularly collected. They do tend to peer in, so maybe it looks empty from a quick glance? You can report a missed collection on lewisham’s website (not that they do anything about it).
@Bolgerp if your bins haven’t been collected, please email me (cllr_sophie.davis@lewisham.gov.uk), with your details (inc your address) and I’ll try and get it sorted.
Hello all! This is my first post on the forum and what an exciting topic for it to be about.
I’ve been having a lot of problems with garden waste collection. Last April (April 2020) I called Lewisham council to ask if we could set up collection. At the time, they told me the payment system was down (as noted in this thread) and that they would arrange for the bins to be collected anyway. They got taken a couple of times, but the collections stopped after a couple of months.
Since then, our bin hasn’t been collected. I called the council last week and they told me it was because we don’t have a subscription but they would look into it and call me back. I called again today, and was once again told that the payment system is down.
It seems impossible to set up something that should be very simple. Is anyone else struggling?
