I do like that ping time!
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Speedtest using TalkTalk Faster Fibre.
I guess that would be the same as BT Unlimited Infinity 2…
I hear so many bad things about TT’s customer services but maybe they are not that bad??
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Yes, it’s the fastest speeds possible using FTTC on the Openreach network. I need faster upload for work purposes, so went for the top-tier and is stable throughout the day.
CS isn’t perfect, but I’ve always had a decent connection from them.
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Sadly my online gaming days are long gone, but it does make remoting into work much more responsive than it uses to be. Now to convince my wife we need to upgrade to the 300mbps package!
I live close to the library and get pretty abysmal speeds from BT. They have said we should get Infinity by April 2017 but don’t guarantee it. It is sufficient for remote working and surfing but not gaming.
Apparently this is the most reliable internet speedtest website. http://speedtest.btwholesale.com/
Touch wood, we’ve had no problem since getting BT superfast fibre. 200MB download, 20MB upload.
God damn BT. Utterly awful.
So I order 52 Mb on FTTC - I specifically asked for FTTC as I didn’t want another box/cable in the house. I have the chat logs confirming this. So we wait til today when the engineer was supposed to turn up. He didn’t. No call or email just a no show. Online status shows “An issue”
Eventually got through to BT via online chat. Very apologetic but no issues “We will get this resolved today if we can” just wait a moment. 30 mins later - nothing but a constantly ringing tone.
Try online support again. They fail to put me through but third times the charm…
The lady tells me that we cannot have FTTC as we are FTTP only at this address. I tell her I specifically asked for FTTC. She Shrugs - “You can’t get it there”. I asked why we waited in all day, why we waited three weeks for this to happen. she apologises but offers no solution. I ask for a management call back - still waiting for that.
So I try online sales again. I ask three times if I can have FTTC here - absolutely not an issue comes the reply.
So I try online support again. He says of course we can have FTTC and he will put me through. He fails to do so.
So at this point I have wasted a day off work and spent most of it waiting for an engineer who was never going to turn up and the rest of trying to find out what is going on. I suspect the various bits of BT has no idea what the other bits are doing. They are happyto take an order and send you kit even though they can’t deliver the promised service.
Utter omnishambles - if you have a choice, avoid BT like it is a rabid dog with black death…
You should’ve just trusted me when I said you couldn’t get FTTC at our cabinet!
too right I should but the when you ask them three times if FTTC is possible and they confirm - what are you gonna do.
They will still say when you speak to them online that they can supply FTTC.
Now I have to write “I will listen to the locals” 200 times!
By the way what do you get with FTTP - It is all so unclear.
Unfortunately there is a massive chasm between help desk/sales and the tech side. Have had the same with Sky, BT, Virgin. Sales say yes, fitters say ‘well they would say that, they don’t have to fit a dish three stories up’.
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Indeed but even one of the fiber team said it would be fine.
Going to try getting an upgrade but may have a nervous breakdown first. Just been disconnected again… about to cry.
This sort of shambles is the reason we have Virgin. When we moved from Whatman Road, where we had FTTP with BT, they couldn’t support us. Rather than moving and keeping the same number, equipment etc, we had to close one account and open another. They managed to get confused with the closure (which their systems needed) and cancelled the new account as well. Cue day off work, engineer who was never going to turn up and no option of rebooking within less than a month.
Virgin, whose speed probably isn’t as good, whose customer service is legendarily poor and whose equipment in your house is a generation or two behind were at least able to send everything out and let me plug it in myself inside 2 days from ordering.
BT - service is great when it works well, but as an organisation they’re infuriating and dogmatic.
Our Virgin over the last ten years has actually been spot on. We get a steady 17 meg down but only 1 meg up. Our router was giving us issues so they gave us a new one free of charge last month.
http://tom.goskar.com/2013/09/20/my-fibre-to-the-premises-fttp-installation-part-1/
Our kit looks pretty identical to that.
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Disconnected again - now speaking to an Indian call centre who has zero chance at sorting this as they cant even look up my telephone number and they are telling me that my account is closed. I feel like i am taking funny pills.
Openreach rival only Yodel for incompetence. I had a nightmare in my last place – house split into two flats. Openreach seemed to think there was only one address despite two separate lines with two separate providers, and we managed to cut off our neighbours when getting our broadband installed despite explicitly checking they had the correct flat/phone number, then the neighbours cut us off when trying to get their line reinstated so neither of us had service for a couple of months and both accounts got stuck in some sort of limbo with Sky and BT each blaming each other.
Good luck getting it sorted! Sadly you’re across the alley from us else I’d have suggested running a weatherproof length of cat5e over to you across the roofs!
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BT customer service is appalling unjoined up. The Indian call centre people are charming but unable to do more then transfer you to someone else, who invariably can’t help either. It took me three months and I estimated ten hours on the phone to get back money they owed me through their own error. Every time I called I had to start over. I had to escalate it to a complaint to get a dedicated contact via email. She sorted it in under 48 hours.
Kafkaesque is the only word for it.
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Well that was fun. Like speaking to someone with no short term memory.
Indai - What is your wife’s name?
Me - Mrs Foresthillnick
India - What is you relation to her?
Me - My wife!
India - and what is her full name??
Kafkaesque indeed
They, wait for it, are going to ring me back!
I am going to go get a beer or some seriously proper drugs…
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Oh, I’m getting some serious BT trauma flashbacks here.
BT India: Please give me this information
Me: Here is this information
India: And can I have this information please
Me: That’s the information I just gave you.
India: That is correct
Me: Okay, so…
India: Please give me this information
Me: I JUST DID
Rinse and repeat for ten minutes until:
India: I can’t hep you with this enquiry as we can’t access your account information from here. I will transfer you back to the UK.
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