Businesses do need and can get - a neighbour gets that much and he can’t get networking gear fast enough to pipe it through
We have 1.2 Gbps, which is a full FTTP line running at full capacity, ie all 4 x 300 Mbps circuits. Zen is the ISP. It’s been amazing for working from home.
And we have managed to max the speed out by streaming 4K, partner doing video calls, me on constant video with my team, and with all my work equipment. So never say never!
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Do you come at all closer to saturating the feed?
BT own EE!
Recent highest download usage in 24 hours was over 230 GB, so the answer is probably sometimes but certainly not always. I work in devops.
Hi - I was wondering if you had any advice / if you managed to get your problems with BT resolved? We have FTTP with BT and it’s worked fine for over a year but have now been without internet since 03rd September - Our experience sounds quite similar to yours, lots of finger pointing between BT and Openreach - every time an engineer comes out we get told they can’t do anything because they only deal with the copper wires not fibre. We’ve now been told 3 times that it’ll be fixed by a certain date and we just need to wait for an update - each time the date comes and goes and…nothing. Which results in a lengthy phone call to BT to be told the same thing again…So frustrating - if you do have any advice it would be much appreciated - and just as a warning to anyone else looking for FTTP avoid BT at all costs this is the worst customer service I’ve ever experienced. All they want to do is get you off the phone ASAP so fob you off with lies and empty promises. Really awful company!
Hi @Cosmo sorry to hear you have been having such trouble, it is beyond frustrating. In the end we were without broadband for 2 weeks and after many lengthy phone calls and broken promises, the thing that got us completely sorted out in the end was writing to the Chief Exec (Philip.jansen@bt.com). We wrote a polite but firm email setting out our story, our complaints and the fact we were not interested in the finger pointing; that our contract was with them. It was then referred to a ‘special’ complaints team and an engineer arrived 2 working days later. The engineers discovered that an earlier major fault in the area had caused damage to our modem. They switched it out and lo and behold, fixed - it took about an hour! The special complaints team kept in touch and ultimately we got compensation of £200! Good luck if you try this, I hope it works for you.
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We had a problem with our internet (we are with BT) a few years ago before being changed to fibre. I’m not sure if I have written about this before, but we got in touch with the Ombudsman, who was useless! He said that if BT wanted to charge for a new hub they were entitled to!
It was the hub & no we didn’t pay!
I did write to the ombudsman again making a complaint about their service, & lo & behold a saw a complaint in a newspaper saying that the ombudsman are like a dog with no teeth!
So writing this the chief executive seems the best way to go.
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Exactly what we had to do several years ago. It was crazy and dealing with BT was like watching Brazil!
After weeks of messing about we got our services and some compo…
The thing that really drove me over the edge was constantly hearing radio adverts for BT where the tag line was “BT: beyond limits”. In the email to the CEO we suggested a more fitting one was “BT: beyond belief” 
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I cannot stress enough how being nice to the Openreach people pays dividends. The people at BT on the end of the phone do not care.
Both in FH and in Norfolk when we had issues we were messed around really badly by BT. On both occasions we were really decent to the Openreach people. They ignored BT and fixed our issues both times.
BT are shockingly bad, with the exception of one or two staff who stood out and helped is.
Thanks for all the advice I’ve written to CEO - hopefully that helps.
I must stress we have been super nice to the Openreach engineers that have actually showed (not that it’s helped.). I’m not a believer in taking out my frustrations on the people doing the legwork - no matter how infuriating it is - it’s not their fault there’s a fundamental problem with how BT is run as a business.
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Let us know how you get on; let’s hope it does the trick. We are also polite to both the people on the phone (individually all helpful - just nothing ever happened) and to the engineers who resolved the problem. Good luck @Cosmo
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I must add that after the initial install our BT FTTP as been virtually perfect - no downtime and only the occasional over contention\slow speed. We even got a speed upgrade for free at some point.
If only there pre sales and install was up to the same standard…
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Hi Jo - thanks so much for you advice last week. After emailing last Saturday we’ve finally got working fibre broadband again 
I don’t think without emailing the exec like you said, that our problem would have been resolved. So for anyone reading this, currently battling with BT and Openreach - email philip.jansen@bt.com and hopefully your issue will be resolved within the week.
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That’s brilliant! I’m so pleased for you 
Been with BT forever and been battling WiFi speeds. Mainly due to Xbox/gaming speeds for son. As we all have to put mobiles off home wifi as youngster moans about lagging. BT/open reach have resolved a few times. But always comes back. I’m currently out of contract as reluctant to start another 18 months of tied in contract. Would like a better internet speed. But no idea who offers best service. What is FTTP etc? & how do you know what you’ve got. Mine is a standard line as no fibre & line has been here since we moved in 25 years ago.
Did have an extra phone line installed approx 23 years ago as had a business line. But no longer use this. Would this line be any faster if they transferred to that phone line does anybody know.
FTTP is fiber to the premises - essentially you have a fiber cable installed into your home. You can get huge speeds over FTTP if you want to pay for it.
FTTC is fiber to the cabinet. Not as fast but still better than ADSL depending on how far you are from the cab.
Mostly people have had ADSL which works via the phone line. Speeds are subject to distance from your exchange and results can be variable - you most likely have this.
You can get cable from Virgin which again can be superfast.
Transferring to your other line would only be quicker if there is noise on your other line or some sort of other issue with it.
You can check to see if you can get fiber here
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Thank you @Foresthillnick I’m up with the FTTP, FTTC & ADSL now 
no noise on original phone line.
Apparently we’re getting today 17mb but have ethernet cable connected to PC, our son said that’s the best we’ve been getting in a while, but at the low points 100kb.
Would love to do some online classes but speeds too unreliable. It would freeze 
Virgin’s Gig1 (Gigabit) service is now available in our area. Not sure if it’s available across the entire area but it definitely is for my postcode. There’s a postcode checker on their website which will tell you if it’s available for you. I have just signed up to it for a modest increase in our monthly charge. Have to swap to a newer Hub 4. Will be interesting to see how it goes 
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